Top notch customer service is a must when it comes to the human relations industry. Keeping the customer happy in your ear is no easy feat as a loyal customer base is a coveted prize in and of itself. Most organizations are looking to the top dog when it comes to retaining their employees, especially the senior and junior level executives that make the bulk of the company’s payroll. Keeping those executives engaged is no small feat, especially in today’s hyper competitive business environment. Thankfully, some of the big dogs are making it their business to do just that. From a strategic planning perspective, the best way to do so is to devise a formal business plan, which will then be used to execute that plan on a day to day basis. Using this plan to your advantage will provide you with a solid foundation upon which to build your dream team of employees that are all well equipped to perform at the peak of their respective game.